You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. Instruction video showing how to program your VE.Bus product in VE.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. On computers with internet, Windows will automatically download the correct driver itself. To install the MK2-USB / MK3-USB driver on a computer without internet, first download the MK2-USB / MK3-USB driver using VEConfig3 and install it by selecting the menu Special -> USB Drivers. Only afterwards connect the MK2-USB / MK3-USB to your computer for the first time. USB driver installation program for MK2-USB / To connect your computer to a VE.Bus product (Multis, Quattros and Inverters), you need a driver for MK2-USB (ASS030130000) / MK3-USB (ASS030140000) and an RJ45 UTP cable (ASS030064xxx and ASS030065xxx).
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